# Support
## We're Here to Help
If you have questions, run into an issue, or have suggestions for improving Know Her, we'd love to hear from you.
**Email Support**
info@neurolinkers.com
(Replace with your final support email.)
**Typical response time**
We usually respond within **1–2 business days**.
---
# Frequently Asked Questions
### How does Know Her work?
Know Her uses the information you provide about your partner's menstrual cycle to generate personalized daily insights designed to help you better understand and support her throughout each phase of her cycle.
---
### Is Know Her medical advice?
No.
Know Her is an educational and relationship support tool. It is not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a qualified healthcare professional for medical concerns.
---
### Why did today's insight change?
If you update your partner's cycle information or profile, Know Her automatically refreshes future insights so they stay as accurate as possible.
---
### My cycle information looks incorrect.
Go to:
**Settings → Cycle Setup**
Update:
* Last period start date* Average cycle length* Any health conditions
Your daily insights will automatically refresh.
---
### I forgot my password.
If you signed in using email:
Use the **Forgot Password** option on the login screen.
If you signed in with Google or Apple, use that same sign-in method again.
---
### How is my information used?
Your information is used only to generate your personalized insights.
We do not sell your personal information.
Please see our Privacy Policy for additional details.
---
### Can I delete my account?
Yes.
email: info@neurolinkers.com
Deleting your account permanently removes your profile and associated data.
---
### I found a bug.
Please email us with:
* Device model* iPhone or Android* App version* Description of the issue* Screenshots (if possible)
This helps us resolve issues much faster.
---
# Feature Requests
We're actively improving Know Her.
If you have ideas for new features or improvements, we'd love to hear them.
Send suggestions to:
info@neurolinkers.com
---
# Thank You
Thank you for helping us improve Know Her.
Our goal is simple:
Help couples build stronger relationships through greater understanding, empathy, and better daily communication.
---
## We're Here to Help
If you have questions, run into an issue, or have suggestions for improving Know Her, we'd love to hear from you.
**Email Support**
info@neurolinkers.com
(Replace with your final support email.)
**Typical response time**
We usually respond within **1–2 business days**.
---
# Frequently Asked Questions
### How does Know Her work?
Know Her uses the information you provide about your partner's menstrual cycle to generate personalized daily insights designed to help you better understand and support her throughout each phase of her cycle.
---
### Is Know Her medical advice?
No.
Know Her is an educational and relationship support tool. It is not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a qualified healthcare professional for medical concerns.
---
### Why did today's insight change?
If you update your partner's cycle information or profile, Know Her automatically refreshes future insights so they stay as accurate as possible.
---
### My cycle information looks incorrect.
Go to:
**Settings → Cycle Setup**
Update:
* Last period start date* Average cycle length* Any health conditions
Your daily insights will automatically refresh.
---
### I forgot my password.
If you signed in using email:
Use the **Forgot Password** option on the login screen.
If you signed in with Google or Apple, use that same sign-in method again.
---
### How is my information used?
Your information is used only to generate your personalized insights.
We do not sell your personal information.
Please see our Privacy Policy for additional details.
---
### Can I delete my account?
Yes.
email: info@neurolinkers.com
Deleting your account permanently removes your profile and associated data.
---
### I found a bug.
Please email us with:
* Device model* iPhone or Android* App version* Description of the issue* Screenshots (if possible)
This helps us resolve issues much faster.
---
# Feature Requests
We're actively improving Know Her.
If you have ideas for new features or improvements, we'd love to hear them.
Send suggestions to:
info@neurolinkers.com
---
# Thank You
Thank you for helping us improve Know Her.
Our goal is simple:
Help couples build stronger relationships through greater understanding, empathy, and better daily communication.
---